Returns & Exchanges

We want you to be completely satisfied with your Venezianico timepiece; therefore, we offer a 14-day return window from the date of delivery for all unworn watches in their original packaging. Please ensure the protective films and tags remain intact to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate the Request

  Contact our customer support team or use our online portal to provide your order number and the reason for your return.

• 2.
  Prepare the Package

  Carefully place the watch in its original Venezianico box, ensuring all certificates, manuals, and accessories are included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at the nearest authorized courier location.

• 4.
  Inspection and Refund

  Once our master watchmakers verify the condition of the return, your refund will be processed to your original payment method within 5-7 business days.